Reflexologist & Complementary Therapistin Box, Wiltshire

Privacy Notice

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I gather, hold and why, and what your rights are.
Therapist’s Name/Identity: Ann Brain
Therapist’s Contact Details, Telephone No: 01225 744468
Data Controller Contact Details: Ann Brain via Website email

The Purpose of processing Client Data
In order to give professional reflexology treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I take basic contact details and information via my website to allow me to contact you and handle bookings.
Lawful Basis for holding and using Client Information
As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is
a) my legitimate interests requirement to retain the information in order to provide you with the best possible treatment options and advice
b) my requirement to hold your information for the following legal reasons

I. Insurance
II. law regarding children’s records

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
What information I hold and what I do with it
In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:
• Your contact details
• Medical history and other health-related information, which I will take from you at first consultation
• Treatment details and related notes which I will make after each consultation

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary and getting your explicit consent.
It may be helpful for your treatment for me to share your information with: Your GP or midwife
for the following reasons: If it is necessary for me to obtain your GP or midwife’s consent to give you treatment, with your agreement.
How Long I Retain Your Information for
I will keep your information for the following periods
a. Insurance: records kept for 7 years after last treatment.
b. Law regarding children’s records: records kept until the child is 25 or if 17 when treated, then 26.

Your data will not be transferred outside the EU without your consent.
Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.
I will contact you using the contact preferences you give me in relation to:
• Appointment times
• Reflexology information or information related to your health
• Special offers and promotions
(you may unsubscribe from this at any time)

Your Rights
GDPR gives you the following rights:
The right to be informed
To know how your information will be held and used (this notice).
The right of access
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
The right to rectification
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
The right to erasure also called “the right to be forgotten”
For you to request your therapist to erase any information they hold about you
The right to restrict processing of personal data
You have the right to request limits on how your therapist uses your personal information
The right to data portability: under certain circumstances you can request a copy of your own personal records

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